Making IT easy for SMBs
At Electric, we recognize that IT is the backbone of modern business operations. It’s the key to seamless onboarding, efficient collaboration, robust security measures, and exceptional customer service. Yet, traditional IT services often fail to address the needs of today’s hybrid and remote work environments, leaving businesses vulnerable to security risks and operational challenges.
With over 20 years of IT experience, our partner, Techvera, provides comprehensive IT support to businesses, ensuring their devices, networks, and applications function optimally. Our AI-powered IT assistant also complements our SaaS product, offering personalized IT support to streamline operations and enhance security.
Headquartered in NYC, with a presence in Denton, TX, and remote locations across 24 states, we embrace a hybrid culture that fosters collaboration and innovation. Our distributed team is adept at working remotely across different time zones, empowering businesses to thrive in today’s dynamic landscape.
We’ve revolutionized the IT landscape by offering a unique technology and human expertise ecosystem. With us by your side, you can focus on what you do best – growing your business – while we handle the complexities of IT, ensuring a seamless journey every step of the way.
50K+
Users Supported
2016
Founded
44k+
IT Tickets Fulfilled Monthly
Ryan Denehy keeps the lights on and supercharged at Electric. As a serial entrepreneur with a passion for problem-solving, he’s developed an appreciation for building technology that helps improve the human experience. He is skilled in running companies that are performance-oriented and enjoys bringing together the highest performers in their fields.
Ryan built his first company, an action sports video production company, when he was a student in college. It was acquired by USA TODAY Sports while he was still attending college. His company Swarm Mobile was acquired by Groupon in 2014.
Ryan experienced the IT pain and frustration firsthand while running his previous company and was determined to solve it with Electric. In building solutions, he is relentlessly committed to building a culture on the foundation of diversity, inclusion, and ethics. He advocates for smart thinking that comes from all walks of life and perspectives.
Yotam joins Electric with two decades of experience in product development, building and scaling engineering teams and leading software architecture and operations. Most recently, Yotam served as Senior Director of Engineering for WorkMarket, recently acquired by ADP, where he led a wide variety of software operations and engineering efforts. Before joining WorkMarket, Yotam was the VP of Engineering at StructuredWeb, an industry-leading channel marketing automation platform.
Joe Fahrner joins Electric after serving as Vice President of Global Small Business at Twitter, where he spent ten years scaling Twitter’s SMB arm to a billion-dollar run rate. Serving over 350,000 customers, he oversaw engineering, data science, marketing, and sales teams. In 2009, he co-founded InboundScore, a venture-backed demand gen start-up, and held senior leadership and General Manager roles at various early-stage companies that were acquired by brands such as Experian and BankRate.
Todd Mitchell
Chief Operating Officer
Backed by the best
Leading the IT revolution
Aaron Shierlaw
CISO
Annie Dunham
VP of Product
Greg Pellegrino
VP of Engineering
Julia Kim
VP of RevOps
Kevin Dolezal
VP of Customer Experience
Lourdes Rivera
VP of People
Matt Price
VP of Operations
Milestones in IT-Story
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We gain official certification as an Apple Authorized Reseller. Electric’s Apple Authorized Reseller status further strengthens our device procurement and provisioning for our customers.
Read more about our Apple Authorized Reseller status -
We announce the launch of the free version of our SaaS product, the Electric IT Hub. This intuitive platform revolutionizes IT management for businesses of all sizes, offering seamless device, application, and employee management.
Learn more about our innovative product -
We introduce Gigawatt, our AI-powered IT assistant designed to streamline your IT experience. With Gigawatt, SMBs can troubleshoot IT issues effortlessly by leveraging its ability to check device details and provide tailored support resources.
Learn more about how Gigawatt can enhance your IT operations -
July 2022
We surpass more than 47,000 end-users thanks to more than 1,000 customers. We hit over 500 full-time employees and answer an average of 44,000 tickets per month.
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October 2021 Series D
We announce our $90M series D as we surpass 40,000 supported users. Dan Levy headlines our first annual conference, Elevate.
Learn more about Elevate -
September 2021
We acquire Techvera, a premier IT support provider based in North Texas. Techvera has been a leader in the IT service space for over 20 years, focused on increasing client ROI with every interaction. They serve over 90 clients in the Dallas-Fort Worth market and across the United States, spanning several industries including Legal, Financial, Oil & Energy, Transportation, Construction, and Manufacturing.
Read more about the Techvera Aquisition -
February 2021 Series C
We close our Series C with Greenspring Associates and existing investors, raising $40M to redefine IT Support.
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November 2020
We acquire SINU, one of NYC’s top Managed Service Providers. SINU has been in business for over 20 years and their experience spans Non-Profit, Media & Entertainment, and Professional & Financial Services, furthering our commitment to an unmatched quality of IT support.
Read more about the Sinu Aquisition -
January 2019 Series B
We close our Series B with GGV Capital. Slack Fund is part of the investment round.
We move to a WeWork HQ and drink more coffee than any other WeWork in New York City within the first week.
Read more about our Series B -
November 2018
We reach 8,000 users powered by 200 customers. Our 70 full-time employees average more than 6,000 tickets per month and have answered more than 30,000 tickets total.
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September 2018
We launch our first piece of proprietary technology and name it Turbine.
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We sign our term sheet with Bessemer to raise $9 million and hit the gas!
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November 2017
We reach 2,000 live users, 51 live customers, and 18 full-time employees.
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August 2017
We hit 1,000 users, powered by 40 customers, and expand to another floor in our first office.
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March 2017
We ‘expand’ to nine employees but still only occupy one-half of the sixth floor at our first office.
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December 2016
We go live with our first customer, Betts Recruiting.
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August 2016
The idea for Electric takes shape.
